Our policy
Returns & refunds
Return eligibility varies by product. Always check the product page before purchasing — items marked non-returnable cannot be returned unless defective or incorrectly shipped.
Return eligibility is set per product
Not all products are returnable. Each product page clearly states whether the item can be returned and the return window (e.g. 30 days). Medical supplies, PPE, food service items, and other hygiene-sensitive products are typically non-returnable once the seal is broken. Defective or incorrectly shipped items are always accepted for return or replacement regardless of the product's return policy.
Per-product return window
Return windows vary by product — typically 30 days for eligible items. Check the product page.
Resalable condition required
Items must be unopened, unused, and in original packaging with all labels and documentation.
Refund to original payment
Approved refunds are processed within 5–7 business days to your original payment method.
Step by step
How to return an item
01
Check your product page
Before initiating a return, confirm that your item is eligible. Each product page shows its return policy — some items are marked non-returnable. If eligible, proceed to step 2.
02
Contact us
Email us within the return window shown on your product page (typically 30 days of delivery). Include your order number, the item(s) you wish to return, and the reason.
03
Pack your items
Place the item(s) in their original packaging, unused and in resalable condition, with all original labels and documentation included.
04
Ship it back & get refunded
We'll provide the return shipping address. Once we receive and inspect the items, your refund is processed within 5–7 business days to your original payment method.
What can be returned
Return eligibility
Eligible for return
- Items explicitly marked as returnable on the product page
- Unused items in original, resalable condition with all packaging
- Items returned within the return window stated on the product page
- Defective or incorrectly shipped items — always eligible regardless of return policy
Not eligible for return
- Items marked as non-returnable on the product page
- Medical supplies, PPE, and hygiene products once the seal is broken
- Food service and consumable items once opened
- Custom or special-order items
- Hazardous materials (per carrier regulations)
- Items that have been opened, used, or installed
- Items missing original packaging or documentation
- Items returned after the stated return window
Ready to start a return?
Get in touch and we'll guide you through the process.
Email us at [email protected] with your order number and the items you wish to return.
Contact us to return